Our Vending System is Changing
Dear [ west end ] Lovelies,
As you may or may not be aware, the vendor system E2V, which we use here at [ west end ] is going offline within the next month or so. We will be migrating to a new system over the coming days, which may mean that there may be times when the store is unavailable. We will do our very best to ensure that disruption is minimal and we thank you for your patience during this time.
In terms of redelivery of previously bought items, we are currently experiencing some issues around this. The products are showing on the website, but are not being sent on request. We advise that any products that you buy between now and when our new system is up and running, you keep a record of the transaction in case there is a need for redelivery. Send this information on a notecard to Beloved Ruby, Tawny Dinzeo or myself Chezza Slade, and we will ensure that your item is sent to you.
We are exploring ways to have your previous transactions migrated to the new vendor system and we will keep you updated about this in the future. It may be wise to stop by the store click the redelivery terminal and grab a screen shot of your previously bought items to aid with any support needed in the future.
The marketplace will continue to be accessible but again there are some issues around redelivery.
VIP group members.
We have not forgotten about the monthly group gift, but with all of the changes we are needing to do, there will be a delay for this.
Thank you for your continuing custom here at [ west end ], we love you all.
Chezza Slade ❤
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